I’m a business guy.
That means that I understand that stuff happens, and you just kind of deal with it. Maybe it’s the project manager in me. Whatever.
However, I completely don’t understand this.
Naturally, like millions of other Americans, I did the vast majority of my holiday shopping online. Paid my express shipping, paid for my “guaranteed arrival” and so on.
However, as of this writing, NONE of the presents due to arrive at my house for friends and family have arrived. None.
There’s a total of 14 packages. UPS and Fedex both.
All of them were scheduled to arrive between 19 and 24 December. Of course, there was a snowstorm on the Monday and Tuesday. Backed stuff up.
As I said, stuff happens. It’s unfortunate, but you can’t help such things. Act of nature.
I understand that these packages weren’t going to get here before Christmas…and while I’m not happy about it, how could you possibly blame the carriers? I mean, if I’M not gonna go out in that weather, why should they? It isn’t safe.
However, by the day after Christmas, there was no snow any more. In fact, rain and temperature had largely wiped out most of the snow. By Saturday, it was completely gone.
So, they didn’t deliver Saturday…I don’t QUITE get that, but whatever.
Today, however, I’d expect something, right?
No. Not only is it not here, it’s not on the truck, and they don’t know when they’ll get to it. So the express fee I paid doesn’t seem to matter. The “When it absolutely, positively must be there overnight” people basically said “fuck off.”
I GET the weather issue. I GET the fact is was the holidays, and you have high volume. I GET all that. What I don’t get is the fact that you can’t tell me when it’s going to arrive! It’s fucking insulting! Do you not have multi-billion dollar tracking and analytics packages to TELL you when I’m going to get my package? You KNOW it’s at your loading facility…you just don’t know when you’re going to feel like delivering it? What kind of shit is that?
And here’s a nice one: UPS had the nerve to provide status on two of my packages: “Attempted delivery – Business Closed.” Business closed? It’s a fucking HOUSE. Where do you see “business” anywhere here? You didn’t attempt delivery! Why are you lying to me? And more importantly, when I called, and said “We are NOT a business! Where is my package?!” They said all the right things. “We are SO sorry sir, let me take your number and I will have someone call you in the next two hours!” So I did…and that was on Friday, the 26th.
So it’s clear why my packages aren’t here. They don’t know how to tell time.
I am freaking livid. My wife has yet to receive a single gift from me this holiday season, because the two major express carriers in the US have decided that “a lot of packages” plus some snow is an excuse NOT to deliver on time.
DHL has decided to pull out of the US…this apparently is too much strain on the express delivery environment, and neither carrier is able to pick up the slack effectively.
Right now, I’m so pissed, I can’t even think straight. I’m pretty sure I’m calling the places from which I purchased these things, and getting my “express delivery” charges refunded, and then some. After that, I have to think about how the hell I’m going to send things around the country without Fedex or UPS.
Posted by Glenn
Posted by Glenn
Posted by Glenn